“In order to serve customers better, we’ve discontinued technical support.” So says Ted, the Generic Guy, in Scott Adams’ cartoon, Dilbert. I sometimes wonder if there isn’t an element of this type of thing in real life on the part of some providers.
While I was trying to get back to a movie on TV recently, the screen indicated this message: “A problem occurred while playing this item. Try again later, or select a different item. Go to [the provider’s online support address] for more information.”Read More